FAQ

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via CS@Sewingmachinesplus.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order, and you can return it to us upon receiving it if you wish.

With every purchase at SewingMachinesPlus.com, we offer a 60-day money-back guarantee. This means that if you are not satisfied with your purchase for any reason, you can call us to return it for a refund.

No other authorized dealer stands behind the products they sell as we do. It is a very simple motto we live by, "YOU’LL LOVE IT, OR YOUR MONEY BACK". You won’t find this anywhere else; it is our unique mission statement, developed over 40+ years in the sewing machine business.

We know what our customers want and know what makes them comfortable. It is important that you feel confident when making a purchase that you will be taken care of after the purchase, in case you have doubts or, in very rare cases, something goes wrong with your order.

To return an item for any reason, simply contact us via phone or e-mail returns@sewingmachinesplus.com and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number and provide instructions for returning your purchase. Please do not try to return an item without a Return Authorization Number, as different products must be returned to different locations.

General Returns

• Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before a refund is given.
• Opened Merchandise: Opened merchandise can be returned for a Credit for all items, provided the merchandise is returned in its original factory carton, undamaged, with Styrofoam, the warranty card, and all included accessories. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the credit. All returns are subject to inspection before credit is given.
• Shipping Costs are covered by SewingMachinesPlus.com if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item, it becomes a general return. General returns are subject to have the original shipping fees deducted from the refund.
• If any machine is returned without its included accessories and manual, a restocking fee will be deducted from the refund.

Regarding items such as bobbins, presser feet, or any other sewing accessory that require your machine brand and model, SewingMachinesPlus.com is responsible for all return costs incurred if the part is listed as fitting your machine but does not.

Non-returnable Items:

• All opened software and designs
• All sewing cabinets, cutting tables, cabinet inserts, and quilting table extensions
• Assembled Machine Quilting Frames
• Dream World Sew Steady extension tables
• All Industrial Machines
• Freight Intensive Items
• All items without the original factory box
• All Laurastar products
• All Quilting Robotics