Absolutely a horrible experience with this purchase. If I could give no stars I would. I was excited about this purchase as it should have made quilting in the hoop a breeze but it turned out to be a headache. The hoop was expensive as is and I had to pay an additional 15.00 for shipping to wait close to a week to get the item and to my surprise the centering stickers and the ruler guides are missing and it looked like they sent me a used hoop where it was sealed with a heat gun. I called SMP and told them what happen and they wanted me to wait just incase DIME (Design In Machine Embroidery) could send me the missing parts and I did. Had called several days later for them to tell me to call back in a couple more days to see if there are any updates(What type of customer service is that when I am calling you with a issue with an item I purchased from you).Also, I should not had been giving the excuse of SMP's Sewing Event that is why there was a hold up they should have been staffed appropriately. After the fourth call I found out that they didn't have the replacement parts and I only found out that information after I called again.Another week has passed and still waiting on my refund. Very frustrating experience to say the least.
Very disappointed with my experience with this Hoop and I can not recommend. Additionally, very disappointment with the customer service received from Sewing Machines Plus. I expected much more especially because I recently purchased a BabyLock Meridian from them. I had no issues with that transaction at all so I expected better.