Returns & Refunds

You have 60 days from delivery to return any item that isn't marked final sale, opened or not. If we sent the wrong item or it arrived damaged in shipping, we pay shipping both ways and deduct nothing. For everything else, here is exactly how your refund is calculated.

"Original shipping cost" is what we paid the carrier to deliver your order, including orders that shipped free. We ship at discounted carrier rates, so it's usually less than you'd pay at a shipping counter. We'll tell you the exact amount when we issue your return authorization. Return shipping to us is paid by you.

How to start a return

1. Call us at (800) 401-8151 or email returns@sewingmachinesplus.com within 60 days of delivery.
2. Tell us your order number and why you're returning the item.
3. We'll send a Return Merchandise Authorization (RMA) number, the address to ship to, and the shipping amount that will be deducted. Different products go to different locations, so please don't ship anything back without an RMA.
4. Pack the item with everything it came with: manual, presser feet, accessories, cords, and the warranty card.

When you'll get your refund

We inspect every return when it arrives and issue your refund to your original payment method within 5 business days, with each deduction listed. Your bank may take a few more days to post it.

Shipping your return

The item is your responsibility until it reaches us, so packing matters. The original box and foam are the safest way to ship a machine. If you no longer have them, take the item to a UPS Store, FedEx Office, or other pack-and-ship store and have it professionally packed.

We strongly recommend insuring your return for its full value. It's optional, but insurance is how you recover the cost if the carrier damages it.

If a return arrives damaged, we'll send you photos and an inspection note so you can file a claim with the carrier you shipped it with. We'll hold the item and its packaging for 14 days so the carrier can inspect it. After that, if the item can be repaired, we'll repair it and deduct the repair cost from your refund. If it can't be repaired, we'll contact you and ship it back to you at your cost.

Missing accessories

If anything that came with the item isn't in the box, such as the manual, presser feet, accessories, or cords, we deduct its current retail price from your refund. Each missing item and its price is listed on your refund.

Restocking fee

We charge one restocking fee: 15%, and only when an item comes back without its original box and packing materials. Returns in the original packaging never carry a restocking fee, even if the item has been used.

Wrong items and shipping damage

If we sent the wrong item or it arrived damaged in shipping, we'll refund it in full, replace it, or exchange it, whichever you prefer. We send a prepaid return label, pay to ship the replacement, and deduct nothing. Please report shipping damage within 7 days of delivery and keep the box and packing materials so we can file the carrier claim. Freight deliveries have their own inspection steps; see our Shipping & Delivery page.

Machines that stop working

If your machine develops a problem within 60 days of delivery, contact us and we'll repair or replace it at no cost to you, including shipping. If you'd rather return it for a refund, it's handled under the standard return terms above.

After 60 days, your machine is covered by its manufacturer's warranty. Warranty terms vary by brand; call or email us and we'll send you the details for your machine. We're an authorized dealer for every brand we sell, so your warranty is valid, and we'll help you file a claim.

Parts and accessories that don't fit

Presser feet, bobbins, bobbin cases, hoops, foot controls, and other machine-specific parts list the models they fit. If we listed a part as fitting your machine and it doesn't, we pay return shipping and refund you in full or exchange it. If you ordered a part for a model not on the list, standard return terms apply.

Items that can't be returned

These items are final sale unless they arrive defective or damaged.

• All industrial sewing machines
• Any item that ships by freight, including sewing cabinets, cutting tables, cabinet inserts, and quilting table extensions
• Software and embroidery designs once opened or downloaded (sealed, unopened software can be returned)
• Quilting frames once assembled, including frames sold with a longarm machine (unassembled frames in the original box can be returned); quilting robotics
• Dream World Sew Steady extension tables
• Laurastar products

Exchanges

Want a different model instead? Call us within 60 days of delivery. Exchanges follow the same terms as returns: your return is valued exactly as described above, and that amount goes toward a new machine of equal or greater price.

Refused deliveries

If you refuse a delivery that isn't damaged, we'll refund your order minus the original shipping cost and the cost to bring the package back to us. If you're not sure about an order, call us before it ships and we'll cancel it at no charge.

Canadian orders

Duties and taxes charged on delivery to Canada are paid to the carrier and aren't refundable by us. Canadian returns follow the same 60-day terms; call us for return shipping instructions.

Marketplace orders

Orders placed through Amazon, Walmart, or another marketplace follow that marketplace's return process.

Questions

Call (800) 401-8151 or email returns@sewingmachinesplus.com.