Shipping & Delivery

Orders over $49 ship free within the contiguous 48 states. Most in-stock orders ship the same business day and arrive in 2 to 5 business days. Large items that ship by freight truck are a flat $499 within the contiguous 48 states.

When your order ships

In-stock orders placed by 10 a.m. PT on a business day usually ship that day. Some items ship directly from the manufacturer or are special-ordered; the product page shows the expected ship time, and we'll contact you if anything is delayed. You'll get a tracking number by email as soon as your order ships.

If you pay by check, your order ships once the check clears, typically 10 days after we receive it.

Carriers and delivery times

Most orders ship by FedEx Home Delivery. Packages under 1 pound may go by USPS. Items shipped directly from the manufacturer use the manufacturer's carrier, usually UPS or FedEx. On free-shipping orders we choose the fastest reasonable carrier.

Delivery estimates count business days only and start the day after your order ships. FedEx and UPS don't deliver to PO boxes, so PO box orders ship by USPS when the item allows it.

Expedited shipping

Overnight and 2-day options appear at checkout for eligible in-stock items. The clock starts when the order ships, not when it's placed. Freight items and manufacturer-shipped items can't be expedited.

Freight-delivered items

Assembled industrial machines with tables, sewing cabinets, cutting tables, and some large furniture ship by freight truck. Freight isn't included in free shipping.

1. Flat-rate freight. Freight is a flat $499 anywhere in the contiguous 48 states, charged at checkout. For Alaska, Hawaii, Puerto Rico, and other U.S. territories, we'll call or email you with an exact quote before the order ships; if you'd rather not pay it, we'll cancel the order at no charge.
2. Preparation takes 3 to 7 business days. Machines are tested, packed, and palletized before pickup.
3. The carrier schedules with you. The local terminal calls 24 to 48 hours after your shipment arrives to set a delivery appointment. Please give us every phone number where you can be reached.
4. Delivery is curbside. The driver brings the pallet to the end of the truck. They won't carry it inside or upstairs, so plan for help or equipment to move it.
5. Inspect before you sign. Open the packaging and check the item while the driver is there. If you see damage, write it on the delivery receipt before signing, take photos, and call us within 48 hours. We'll file the claim with the carrier and arrange your repair or replacement.
6. Keep the packaging until you're sure everything is in good shape.

Cabinet inserts usually ship separately by UPS or FedEx and can take up to 2 extra weeks because they're made to fit your machine.

Damaged, missing, or lost packages

If a parcel arrives damaged or something is missing, contact us within 7 days of delivery and keep the box and packing materials. We'll handle the carrier claim and send a replacement or refund; you won't wait on the claim to be made whole. If tracking shows no movement for 5 business days, call us and we'll open a trace.

Refused deliveries

If you refuse an undamaged delivery, the refund is reduced by the original shipping cost plus the cost to return the package to us. Call us before your order ships and we'll cancel it free.

Canadian orders

Orders to Canada are charged duties and taxes by the carrier at delivery. These fees are set by the Canadian government and aren't included in our price or refundable by us.

Sales tax

Sales tax is calculated at checkout based on your shipping address.

Questions

Call (800) 401-8151 or email info@sewingmachinesplus.com. Returns are covered on our Returns & Refunds page.