I purchased my QuiltEZ Butler in October of 2022. Within a month of purchase, the transponder had to be replaced because the tablet would not communicate with the box.
After a few quilts, and the tablet crashing every few minutes, I called SMP to return it. I was told I couldn’t and they would contact QuiltEZ for a solution.
QuiltEZ offered me a refurbished replacement to my brand new machine. I told them absolutely NOT! After a week of fighting them, they sent me a brand new tablet and box.
6 months in and I’m now having the same crash issues with the new machine. I am sick to my stomach as this is for my small business and I cannot sell it for a fraction of what I paid for it to replace it with a machine that will actually work and Not ruin my clients quilts.
I really hope SMP takes these reviews into account and stops selling these because they cannot eat the cost of these products so it falls into the customers hands and they lose out.